It’s not often that Stephanie and I have the time to go out to eat without the kids, so when we get that chance we usually hit a spot that we’re familiar with because we want to know that the food will be good. Since we know the company will always great, we want to dining experience to be just as good too. This time though we decided to try something new.
Stephanie had the “The Ringer”, a burger that comes with “Nueske’s applewood smoked bacon, frank’s hot onion rings, pepperjack cheese & mayo”, with the mayo on the side. The burger was a good size, not to small and not too large, and if you like heat, the hot onion ring was pretty spicy. Overall, Stephanie had no complaints about the burger and said it was pretty good.
I had the “Samburger”, which comes with “Nueske’s applewood smoked bacon, american cheese & thousand island dressing” and for an extra $5 I decided to change the angus beef to kobe. I thought it was a pretty good burger. After eating it wasn’t too full and wasn’t hungry, and the kobe beef was tender as you’d expect it to be. Both burgers were pretty greasy, but you have to expect that.
Double Truffle Fries
One thing to know is that the burgers don’t come with fries or any side dish. You need to order that separately. So we ordered the “Double Truffle Fries”, which were a bit soggy, but not bad. They were a good compliment for the burger.
The Overall Experience
Good food will make me think about coming back to a restaurant regardless of price, bad service will make me think twice. (I’m a poet and I didn’t know it). Good food and good service makes coming back to a restaurant a no brainer and it makes it easier to shell out the cash to dine there.
When we got seated, it seemed like nobody knew. The person that seated us never told a server and so when another family got seated after us and had their order taken, their server noticed that we hadn’t been taken care of and asked if we wanted to order drinks. After placing our order, we noticed that she had to ask the other servers who our server was. It was obvious to us that we got “dumped” on our server because we felt it as she mumbled through asking what we wanted to order for food. We weren’t told of any of the specials, we only knew about them because we heard another server tell her guests, and when we were finished we were not asked if we wanted dessert. On the way out, the person who held the door open didn’t have a smile or thank us for coming. I understand that the staff is young and most likely inexperienced, but to me they should still be well trained. At one point we saw all of the servers hanging out in the back and chatting instead of attending to people that needed help.
If I had to rate the place just on food, I’d give it 3 stars out of 5. The burgers were good, but I wish the fries weren’t soggy. The other reason it’s not higher than this is because the service we had was inattentive at best, and this should be a lesson for all brands, not just restaurants. Your employees, workers, are your representatives of your brand, and their performance will either keep people coming back or drive them away.
So would I go back? Well, both Stephanie and I agree that if we had to we wouldn’t mind, but it wasn’t going to be a place I suggest. However the food was good enough for me to want try other locations though. If you’ve been to Zinburger, we’d love to hear what you’ve tried there and about your experience too!