All About The Food: Zinburger Wine and Burger Bar, Nanuet

It’s not often that Stephanie and I have the time to go out to eat without the kids, so when we get that chance we usually hit a spot that we’re familiar with because we want to know that the food will be good. Since we know the company will always great, we want to dining experience to be just as good too. This time though we decided to try something new.

All About The Food:  Zinburger Wine and Burger Bar, Nanuet

Located in the newly renovated Shops at Nanuet is Zinburger Wine and Burger Bar. Since it was the first time we’ve ever tried dining at this chain we figured that we should order burgers.

The Ringer
Stephanie had the “The Ringer”, a burger that comes with “Nueske’s applewood smoked bacon, frank’s hot onion rings, pepperjack cheese & mayo”, with the mayo on the side. The burger was a good size, not to small and not too large, and if you like heat, the hot onion ring was pretty spicy. Overall, Stephanie had no complaints about the burger and said it was pretty good.

All About The Food:  Zinburger Wine and Burger Bar, Nanuet
The Ringer: Nueske’s applewood smoked bacon, frank’s hot onion rings, pepperjack cheese & mayo

 
The Samburger
I had the “Samburger”, which comes with “Nueske’s applewood smoked bacon, american cheese & thousand island dressing” and for an extra $5 I decided to change the angus beef to kobe. I thought it was a pretty good burger. After eating it wasn’t too full and wasn’t hungry, and the kobe beef was tender as you’d expect it to be. Both burgers were pretty greasy, but you have to expect that.

All About The Food:  Zinburger Wine and Burger Bar, Nanuet
The Samburger: Nueske’s applewood smoked bacon, american cheese & thousand island dressing

 
Double Truffle Fries
One thing to know is that the burgers don’t come with fries or any side dish. You need to order that separately. So we ordered the “Double Truffle Fries”, which were a bit soggy, but not bad. They were a good compliment for the burger.

All About The Food:  Zinburger Wine and Burger Bar, Nanuet
Double Truffle Fries

 
The Overall Experience
Good food will make me think about coming back to a restaurant regardless of price, bad service will make me think twice. (I’m a poet and I didn’t know it). Good food and good service makes coming back to a restaurant a no brainer and it makes it easier to shell out the cash to dine there.

When we got seated, it seemed like nobody knew. The person that seated us never told a server and so when another family got seated after us and had their order taken, their server noticed that we hadn’t been taken care of and asked if we wanted to order drinks. After placing our order, we noticed that she had to ask the other servers who our server was. It was obvious to us that we got “dumped” on our server because we felt it as she mumbled through asking what we wanted to order for food. We weren’t told of any of the specials, we only knew about them because we heard another server tell her guests, and when we were finished we were not asked if we wanted dessert. On the way out, the person who held the door open didn’t have a smile or thank us for coming. I understand that the staff is young and most likely inexperienced, but to me they should still be well trained. At one point we saw all of the servers hanging out in the back and chatting instead of attending to people that needed help.

If I had to rate the place just on food, I’d give it 3 stars out of 5. The burgers were good, but I wish the fries weren’t soggy. The other reason it’s not higher than this is because the service we had was inattentive at best, and this should be a lesson for all brands, not just restaurants. Your employees, workers, are your representatives of your brand, and their performance will either keep people coming back or drive them away.

So would I go back? Well, both Stephanie and I agree that if we had to we wouldn’t mind, but it wasn’t going to be a place I suggest. However the food was good enough for me to want try other locations though. If you’ve been to Zinburger, we’d love to hear what you’ve tried there and about your experience too!

4 thoughts on “All About The Food: Zinburger Wine and Burger Bar, Nanuet

  1. The experience begins when You walk in the door. And if You are not Greeted, Seated and attended to well, that is the start of a bad food experience! Since many of Us eat with Our eyes, the presentation is second to the Greeting. It did seem as tho the food was aesthetically pleasing, and when it looks good coming to the table, that is half the battle! But, it must also taste good, and unfortunately, any type of fry that has toppings added, will be soggy. Obviously the topping was not of a standard that took away from the feeling of eating soggy fries….because if it had of been; the SOG would have been a non-factor. In both My opinion and Experience; more emphasis needs to be put on training staff properly. There is no place for confusion, apathy, or poor service, in a restaurant. The customer pays not only Your wage, they are the backbone of Your business’s success, and lest We forget; the purveyor of Your tip!!! And We ALL know that, that is where the real money is for a server!!! 🙂

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s